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Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock
by Selden, Larry,Colvin, Geoffrey
- Used
- Hardcover
- first
- Condition
- Like New/Like New
- ISBN 10
- 1591840074
- ISBN 13
- 9781591840077
- Seller
-
Southampton, New York, United States
Payment Methods Accepted
About This Item
Portfolio, 2003. First Edition. Hardcover. Like New/Like New. First Edition, First Printing (Full Number Line). Not price-clipped ($27.95 price intact). Published by Portfolio, 2003. Octavo. Black boards over white boards stamped in silver. Book is like new; clean with no writing or names. Sharp corners and spine straight. Binding tight and pages crisp. Dust jacket is like new with light shelf wear. 243 pages. ISBN: 9781591840077. 100% positive feedback. 30 day money back guarantee. NEXT DAY SHIPPING! Excellent customer service. Please email with any questions or if you would like a photo. All books packed carefully and ship with free delivery confirmation/tracking. All books come with free bookmarks. Ships from Southampton, New York.
Synopsis
One of the oldest myths in business is that every customer is a valuable customer. Even in the age of high-tech data collection, many businesses don't realize that some of their customers are deeply unprofitable, and that simply doing business with them is costing them money. In many places, it's typical that the top 20 percent of customers are generating almost all the profit while the bottom 20 percent are actually destroying value. Managers are missing tremendous opportunities if they are not aware which of their customers are truly profitable and which are not. According to Larry Selden and Geoff Colvin, there is a way to fix this problem: manage your business not as a collection of products and services but as a customer portfolio. Selden and Colvin show readers how to analyze customer data to understand how you can get the most out of your most critical customer segments. The authors reveal how some companies (such as Best Buy and Fidelity Investments) have already moved in this direction, and what customer-centric strategies are likely to become widespread in the coming years. For corporate leaders, middle managers, or small business owners, this book offers a breakthrough plan to delight their best customers and drive shareowner value.
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Details
- Bookseller
- Southampton Books
(US)
- Bookseller's Inventory #
- 151043
- Title
- Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock
- Author
- Selden, Larry,Colvin, Geoffrey
- Format/Binding
- Hardcover
- Book Condition
- New
- Jacket Condition
- Like New
- Quantity Available
- 1
- Edition
- First Edition
- ISBN 10
- 1591840074
- ISBN 13
- 9781591840077
- Publisher
- Portfolio
- Place of Publication
- New York, Ny, U.s.a.
- Date Published
- 2003
- Keywords
- , , , , , , , ,
Terms of Sale
Southampton Books
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
About the Seller
Southampton Books
Biblio member since 2022
Southampton, New York
About Southampton Books
Southampton Books & Sag Harbor Books - Independent bookstores located in the villages of Southampton & Sag Harbor, New York. Selling new and collectible books in all categories. We Buy Books! Do you have books to sell? Call or email or visit our website. Collections - Libraries - Individual Titles.
Glossary
Some terminology that may be used in this description includes:
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...
- Octavo
- Another of the terms referring to page or book size, octavo refers to a standard printer's sheet folded four times, producing...
- Crisp
- A term often used to indicate a book's new-like condition. Indicates that the hinges are not loosened. A book described as crisp...
- Shelf Wear
- Shelf wear (shelfwear) describes damage caused over time to a book by placing and removing a book from a shelf. This damage is...
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
- Spine
- The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
- First Edition
- In book collecting, the first edition is the earliest published form of a book. A book may have more than one first edition in...
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