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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use
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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie Paperback - 2007 - 1st Edition

by Susan Benjamin


From the publisher

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

From the rear cover

The Right Phrase for Every Situation...Every Time

No matter where you work or what you do, you're bound to run into "colorful characters" who can make your job challenging. No question-learning to deal with them will prove critical to your success in the workplace. That's why you need this all-purpose reference of ready-to-use phrases to help you handle all kinds of people at all job levels. Whether you work for the proverbial "boss from hell," manage an office packed with "personalities," or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:

  • Dealing with brutal bosses and confrontational coworkers
  • Turning explosive situations into mutually rewarding ones
  • Handling angry customers and demanding clients
  • Motivating unproductive workers and irresponsible vendors

Packed with hundreds of handy phrases, this quick-reference guide can be a real lifesaver-on the job, at school, anywhere. It's easy to deal with difficult people...when you have "Perfect Phrases."

Details

  • Title Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalitie
  • Author Susan Benjamin
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Pages 240
  • Volumes 1
  • Language ENG
  • Publisher McGraw-Hill Companies, Blacklick, Ohio, U.S.A
  • Date 2007-09-06
  • Features Price on Product - Canadian, Table of Contents
  • ISBN 9780071493048 / 0071493042
  • Weight 0.53 lbs (0.24 kg)
  • Dimensions 8.04 x 5.06 x 0.57 in (20.42 x 12.85 x 1.45 cm)
  • Library of Congress subjects Conflict management, Interpersonal relations
  • Library of Congress Catalog Number 2007008360
  • Dewey Decimal Code 158.26

About the author

Susan F. Benjamin is a communications consultant and the author of 5 books, including Words at Work. Her articles on language-related issues have appeared in USA Today, Philadelphia Inquirer, and New York Daily News.

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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

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by Susan Benjamin

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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

by Susan Benjamin

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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling...
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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

by Benjamin, Susan

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ISBN 10 / ISBN 13
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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

by Benjamin, Susan

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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

by Benjamin, Susan

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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

by Benjamin, Susan

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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

by Benjamin, Susan

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