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Keeping the Edge: Giving Customers the Service They Demand
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Keeping the Edge: Giving Customers the Service They Demand Paperback - 1997

by Dick Schaaf


Details

  • Title Keeping the Edge: Giving Customers the Service They Demand
  • Author Dick Schaaf
  • Binding Paperback
  • Edition Ex-Library
  • Pages 368
  • Volumes 1
  • Language ENG
  • Publisher Plume Books, New York
  • Date March 1, 1997
  • ISBN 9780452271913 / 0452271916
  • Weight 0.6 lbs (0.27 kg)
  • Dimensions 8.01 x 5.31 x 0.77 in (20.35 x 13.49 x 1.96 cm)
  • Dewey Decimal Code 658.8
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Keeping the Edge: Giving Customers the Service They Demand.
Stock Photo: Cover May Be Different

Keeping the Edge: Giving Customers the Service They Demand.

by Dick Schaaf, Karl Albrecht (Editor).

  • Used
  • Very Good
  • Paperback
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Used - Very Good
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Ex-Library
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Paperback
ISBN 10 / ISBN 13
9780452271913 / 0452271916
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Plume, 1995. Ex-Library. Trade Paperback. Very Good. GREAT BOOK! MILD WEAR & CLEAR TAPE ALONG EDGES OF COVER. LIGHTLY AGED PAGES, LIBRARY STAMPS BUT NO MARKINGS IN TEXT.
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Keeping the Edge: Giving Customers the Service They Demand
Stock Photo: Cover May Be Different

Keeping the Edge: Giving Customers the Service They Demand

by Schaaf, Dick

  • Used
  • Very Good
  • Paperback
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Used - Very Good
Binding
Paperback
ISBN 10 / ISBN 13
9780452271913 / 0452271916
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Plume, 1997-03-01. Paperback. Very Good. Very good paperback. Pages are clean and unmarked. Covers show very minor shelf wear.; 100% Satisfaction Guaranteed! Ships same or next business day!
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KEEPING THE EDGE Giving Customers the Service They Demand
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KEEPING THE EDGE Giving Customers the Service They Demand

by Schaaf, Dick Foreword by Karl Albrecht

  • Used
  • Paperback
  • first
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Used - F/NONE
Edition
First Edition Thus
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Paperback
ISBN 10 / ISBN 13
9780452271913 / 0452271916
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Description:
New York: Plume (Penguin). F/NONE. 1997. First Edition Thus. Softcover; First Printing. 0452271916 . New, unused book. No flaws. ; Appendix. Source notes. Additional suggested readings and bibliography. Index. ; Trade PB; ; 358 pages; From the cover: The co-author of The Service Edge goes back to the 101 companmies he profled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business [as of 1995, the original publication date], and each as had to learn valuable lessons in the nineties in order to keep, refine, even reinvent its edge in increasingly competitive markets. By detailing what has worked for corporations such as Home epot, Merck, and McDonald's - and what has not for others such as American Express, Disney, and Acura - Schaaf provides a renewed sense of strategic direction for CESs, corporate managers, and small business owners alike. .
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keeping the edge - giving customers the service they demand
Stock Photo: Cover May Be Different

keeping the edge - giving customers the service they demand

by schaaf, dick

  • Used
  • Paperback
Condition
Used
Binding
Paperback
ISBN 10 / ISBN 13
9780452271913 / 0452271916
Quantity Available
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Trade Paperback. Penguin Plume 1997. Unless Listed in this decription, VG or Better.
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Keeping the Edge: Giving Customers the Service They Demand
Stock Photo: Cover May Be Different

Keeping the Edge: Giving Customers the Service They Demand

by Schaaf, Dick

  • Used
  • Very Good
  • Paperback
Condition
Used - Very Good
Binding
Paperback
ISBN 10 / ISBN 13
9780452271913 / 0452271916
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New York, New York, U.S.A.: Plume, 1997. Just a little edgewear otherwise fine - a clean tight copy. Soft Cover. Very Good.
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Keeping the Edge: Giving Customers the Service They Demand
Stock Photo: Cover May Be Different

Keeping the Edge: Giving Customers the Service They Demand

by Schaaf, Dick

  • Used
  • Good
  • Paperback
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Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780452271913 / 0452271916
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paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Keeping the Edge: Giving Customers the Service They Demand
Stock Photo: Cover May Be Different

Keeping the Edge: Giving Customers the Service They Demand

by Schaaf, Dick

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Paperback
ISBN 10 / ISBN 13
9780452271913 / 0452271916
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Plume, 1997. Soft cover. New/New. STORED NEW PRISTINE CONDITION SANITIZED THEN WRAPPED
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