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Business Process Mapping Workbook Paperback - 2009 - 1st Edition
by J. Mike Jacka
From the jacket flap
Business Process Mapping Workbook
Improving Customer Satisfaction
Workbook For The Second Edition
J. Mike Jacka and Paulette J. Keller
Details
- Title Business Process Mapping Workbook
- Author J. Mike Jacka
- Binding Paperback
- Edition number 1st
- Edition 1
- Pages 272
- Volumes 1
- Language ENG
- Publisher Wiley, New York, NY, U.S.A.
- Date 2009-07-01
- Features Price on Product - Canadian, Table of Contents
- ISBN 9780470446287 / 0470446285
- Weight 1 lbs (0.45 kg)
- Dimensions 9.8 x 6.9 x 0.8 in (24.89 x 17.53 x 2.03 cm)
- Library of Congress subjects Business planning, Total quality management
- Library of Congress Catalog Number 2010285888
- Dewey Decimal Code 658.401
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Business Process Mapping Workbook : Improving Customer Satisfaction
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Business Process Mapping Workbook : Improving Customer Satisfaction
by J. Mike Jacka; Paulette J. Keller
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Business Process Mapping Workbook: Improving Customer Satisfaction
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Business Process Mapping Workbook: Improving Customer Satisfaction
by Jacka, J. Mike
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Business Process Mapping Workbook: Improving Customer Satisfaction
by J. Mike Jacka
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Paperback / softback. New. A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
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Business Process Mapping Workbook: Improving Customer Satisfaction
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Business Process Mapping Workbook: Improving Customer Satisfaction
by J. Mike Jacka
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- Paperback
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- 9780470446287 / 0470446285
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Paperback / softback. New. A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
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Business Process Mapping Workbook
by Paulette J. Keller J. Mike Jacka
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