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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company Paperback - 1996

by Robert Spector; Patrick D. McCarthy

First line

A couple of dozen well-groomed and neatly dressed men and women are seated behind a horseshoe configuration of gray tables in a downtown Seattle office building near the pike place market.

Details

  • Title The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
  • Author Robert Spector; Patrick D. McCarthy
  • Binding Paperback
  • Edition 1st edition
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher Wiley, Somerset, New Jersey, U.S.A.
  • Date September 1996
  • ISBN 9780471161608 / 0471161608
  • Weight 0.72 lbs (0.33 kg)
  • Dimensions 9.26 x 7.74 x 0.43 in (23.52 x 19.66 x 1.09 cm)
  • Library of Congress Catalog Number 96-39182
  • Dewey Decimal Code 658.871

About the author

ROBERT SPECTOR is a Seattle-based freelance writer who has covered Nordstrom since 1982 for Women's Wear Daily and other publications of the Fairchild Fashion Group. PATRICK D. McCARTHY, of Seattle, has been with Nordstrom for more than 20 years. He is one of the top-performing salespeople in the company.

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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company

by Spector, Robert, McCarthy, Patrick D

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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company

by Spector, Robert, McCarthy, Patrick D

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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company

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The Nordstrom Way : The Inside Story of America's #1 Customer Service Company

The Nordstrom Way : The Inside Story of America's #1 Customer Service Company

by Robert Spector; Patrick D. McCarthy

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