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Paperback. Very Good.
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Customer Care Excellence: How to Create an Effective Customer Focus Paperback - 2010
by Sarah Cook
In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. This new edition includes material covering how online technology has affected customer service and employee and customer engagement.
Details
- Title Customer Care Excellence: How to Create an Effective Customer Focus
- Author Sarah Cook
- Binding Paperback
- Edition INTERNATIONAL ED
- Pages 288
- Volumes 1
- Language ENG
- Publisher Kogan Page, New Delhi
- Date 2010-11-30
- Illustrated Yes
- Features Bibliography, Illustrated, Index
- ISBN 9780749457051 / 0749457058
- Weight 0.9 lbs (0.41 kg)
- Dimensions 9.1 x 6.1 x 0.8 in (23.11 x 15.49 x 2.03 cm)
- Library of Congress subjects Customer services, Customer relations
- Library of Congress Catalog Number 2010023892
- Dewey Decimal Code 658.812
Media reviews
Citations
- Reference and Research Bk News, 04/01/2011, Page 113
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Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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Customer Care Excellence : How to Create an Effective Customer Focus
by Cook, Sarah
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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Kogan Page. Used - Good. Text in French. Ships from UK in 48 hours or less (usually same day). Your purchase helps support the African Children's Educational Trust (A-CET). Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Through our work with A-CET we have helped give hundreds of young people in Africa the vital chance to get an education. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.
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Customer Care Excellence : How to Create an Effective Customer Focus
by Cook, Sarah
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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- Paperback
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- New
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Customer Care Excellence: How to Create an Effective Customer Focus
by Sarah Cook
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Paperback / softback. New. Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including , Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus.
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Customer Care Excellence � How to Create an Effective Customer Focus
by Cook, Sarah
- New
- Paperback
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- New
- Binding
- Paperback
- ISBN 10 / ISBN 13
- 9780749457051 / 0749457058
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Kogan Page Ltd, 2011. Paperback. New. 6th edition. 288 pages. 9.21x6.14x0.79 inches.
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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