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Customer Care Excellence: How to Create an Effective Customer Focus
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Customer Care Excellence: How to Create an Effective Customer Focus Paperback - 2010

by Sarah Cook

In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. This new edition includes material covering how online technology has affected customer service and employee and customer engagement.


Details

  • Title Customer Care Excellence: How to Create an Effective Customer Focus
  • Author Sarah Cook
  • Binding Paperback
  • Edition INTERNATIONAL ED
  • Pages 288
  • Volumes 1
  • Language ENG
  • Publisher Kogan Page, New Delhi
  • Date 2010-11-30
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index
  • ISBN 9780749457051 / 0749457058
  • Weight 0.9 lbs (0.41 kg)
  • Dimensions 9.1 x 6.1 x 0.8 in (23.11 x 15.49 x 2.03 cm)
  • Library of Congress subjects Customer services, Customer relations
  • Library of Congress Catalog Number 2010023892
  • Dewey Decimal Code 658.812

Media reviews

Citations

  • Reference and Research Bk News, 04/01/2011, Page 113

About the author

Sarah Cook is a management development consultant who specialises in customer care. She is currently Managing Director of the Stairway Consultancy. Sarah previously worked as a marketing manager for Unilever and as Head of Customer Care for a retail management consultancy.
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Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by Cook, Sarah

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Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

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Customer Care Excellence : How to Create an Effective Customer Focus
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

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by Cook, Sarah

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