Skip to content

Customer Service Delivery: Research and Best Practices
Stock Photo: Cover May Be Different

Customer Service Delivery: Research and Best Practices Hardcover - 2005 - 1st Edition

by Lawrence Fogli (Editor); Foreword by Eduardo Salas


First line

A customer is anyone who receives products or services; customers can be internal or external to the organization and are the foundation of any business.

Details

  • Title Customer Service Delivery: Research and Best Practices
  • Author Lawrence Fogli (Editor); Foreword by Eduardo Salas
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Pages 352
  • Volumes 1
  • Language ENG
  • Publisher Pfeiffer
  • Date December 30, 2005
  • ISBN 9780787976200 / 0787976202
  • Weight 1.36 lbs (0.62 kg)
  • Dimensions 9.3 x 6.48 x 1.15 in (23.62 x 16.46 x 2.92 cm)
  • Library of Congress subjects Customer services, Customer relations - Management
  • Library of Congress Catalog Number 2005021210
  • Dewey Decimal Code 658.812

About the author

Lawrence Fogli is a former corporate executive, vice president of human resource activities, and external consultant. He is the creator of ServiceFirst, a test designed to help with the hiring of service-oriented employees, and the developer of the Sales and Service Excellence System.

The Professional Practice Series is sponsored by The Society for Industrial and Organizational Psychology, Inc. (SIOP). The series was launched in 1988 to provide industrial and organizational psychologists, organizational scientists and practitioners, human resources professionals, managers, executives, and those interested in organizational behavior and performance with volumes that are insightful, current, informative, and relevant to organizational practice.

Back to Top

More Copies for Sale

Customer Service Delivery: Research and Best Practices
Stock Photo: Cover May Be Different

Customer Service Delivery: Research and Best Practices

by Larry Fogli; Jennifer Ukei

  • Used
  • Very Good
  • Hardcover
Condition
Used - Very Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780787976200 / 0787976202
Quantity Available
1
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
SGD 9.83
FREE shipping to USA

Show Details

Description:
Pfeiffer, 2005. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
SGD 9.83
FREE shipping to USA
Customer Service Delivery : Research and Best Practices
Stock Photo: Cover May Be Different

Customer Service Delivery : Research and Best Practices

by Fogli, Larry

  • Used
Condition
Used - Good
ISBN 10 / ISBN 13
9780787976200 / 0787976202
Quantity Available
1
Seller
Reno, Nevada, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
SGD 11.10
FREE shipping to USA

Show Details

Description:
Wiley & Sons, Incorporated, John. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Item Price
SGD 11.10
FREE shipping to USA
Customer Service Delivery: Research and Best Practices
Stock Photo: Cover May Be Different

Customer Service Delivery: Research and Best Practices

by Larry Fogli; Jennifer Ukei

  • Used
  • Good
  • Hardcover
Condition
Used - Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780787976200 / 0787976202
Quantity Available
1
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
SGD 14.67
FREE shipping to USA

Show Details

Description:
Pfeiffer, 2005. Hardcover. Good. Former library book; Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
SGD 14.67
FREE shipping to USA
Customer Service Delivery : Research and Best Practices

Customer Service Delivery : Research and Best Practices

by Larry Fogli

  • Used
  • Good
  • Hardcover
Condition
Used - Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780787976200 / 0787976202
Quantity Available
1
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
SGD 14.67
FREE shipping to USA

Show Details

Description:
Wiley & Sons, Incorporated, John, 2005. Hardcover. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
SGD 14.67
FREE shipping to USA
Customer Service Delivery: Research and Best Practices (Professional Practice Series)
Stock Photo: Cover May Be Different

Customer Service Delivery: Research and Best Practices (Professional Practice Series)

by Fogli, L (ed) and Salas, E (fwd)

  • Used
  • Hardcover
Condition
Used
Binding
Hardcover
ISBN 10 / ISBN 13
9780787976200 / 0787976202
Quantity Available
1
Seller
Lincoln, Lincolnshire, United Kingdom
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
SGD 21.48
SGD 22.18 shipping to USA

Show Details

Description:
Jossey-Bass Publishers, 2006. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780787976200
Item Price
SGD 21.48
SGD 22.18 shipping to USA
Customer Service Delivery: Research and Best Practices (J–B Siop Professional Practice Series)
Stock Photo: Cover May Be Different

Customer Service Delivery: Research and Best Practices (J–B Siop Professional Practice Series)

by Fogli, L.

  • Used
  • Hardcover
Condition
Used
Binding
Hardcover
ISBN 10 / ISBN 13
9780787976200 / 0787976202
Quantity Available
1
Seller
Lincoln, Lincolnshire, United Kingdom
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
SGD 59.70
SGD 22.18 shipping to USA

Show Details

Description:
John Wiley & Sons, 2006. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780787976200
Item Price
SGD 59.70
SGD 22.18 shipping to USA
Customer Service Delivery : Research and Best Practices
Stock Photo: Cover May Be Different

Customer Service Delivery : Research and Best Practices

by Fogli, Larry

  • Used
Condition
Used - Very Good
ISBN 10 / ISBN 13
9780787976200 / 0787976202
Quantity Available
1
Seller
Mishawaka, Indiana, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
SGD 52.65
FREE shipping to USA

Show Details

Description:
Wiley & Sons, Incorporated, John. Used - Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Item Price
SGD 52.65
FREE shipping to USA
Customer Service Delivery: Research and Best Practices
Stock Photo: Cover May Be Different

Customer Service Delivery: Research and Best Practices

by Larry Fogli

  • Used
  • Good
  • Hardcover
Condition
Used - Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780787976200 / 0787976202
Quantity Available
1
Seller
Newport Coast, California, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
SGD 63.74
FREE shipping to USA

Show Details

Description:
hardcover. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Item Price
SGD 63.74
FREE shipping to USA
Customer Service Delivery: Research and Best Practices
Stock Photo: Cover May Be Different

Customer Service Delivery: Research and Best Practices

by Larry Fogli; Jennifer Ukei

  • New
  • Hardcover
Condition
New
Binding
Hardcover
ISBN 10 / ISBN 13
9780787976200 / 0787976202
Quantity Available
1
Seller
San Diego, California, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
SGD 113.44
SGD 7.47 shipping to USA

Show Details

Description:
Pfeiffer, 2005-12-30. Hardcover. New. New. In shrink wrap. Looks like an interesting title!
Item Price
SGD 113.44
SGD 7.47 shipping to USA