A.D.D. is a Gift, Not a Disorder: If you don't have it, you should get it! Paperback - 2013

Brad Worthley is an accomplished business consultant with over 39 years of management experience. He is also an internationally acclaimed leadership, customer service and motivational expert who has trained hundreds of thousands of people in a wide range of industries throughout the world in the last 23 years. His client list contains some of the largest corporations in the world such as Bank of America, Key Bank, Bank One, Macys, Nordstrom, McDonalds, Alaska Airlines and Western Union, along with small and medium sized organizations from all different industries. As an expert in his field, he teaches businesses of all sizes how to consistently build and retain both customer and employee loyalty by changing their culture and not just their people. He is passionate about helping organizations establish and sustain service cultures: This is a place where employees love to come to work and customers love to do business. As a world-wide keynote speaker and trainer, Brad is always the highest rated speaker at any event he presents at because his content is not only innovative and incredibly powerful, but delivered with passion, enthusiasm and humor. His presentations have been called "shows" by many and the attendees always ask "when will he be back". There is no other speaker that can keep an audience's attention totally glued on him for hours and still have the attendees walk away wanting more. Much of his expertise and knowledge on customer perception comes from owning one of the largest mystery shopping companies in the United States. He was also past President of the Mystery Shopping Providers Association in 2002/03. He was awarded the "Volunteer of the Year Award" for 2001, as well as being awarded the highest honor in the industry by his peers in 2002, which is the "Hall of Fame Award."