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Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams Paperback - 2020
by James Kalbach
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- Title Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
- Author James Kalbach
- Binding Paperback
- Pages 436
- Volumes 1
- Language ENG
- Publisher O'Reilly Media
- Date 2020-12-29
- Illustrated Yes
- Features Bibliography, Illustrated, Index
- ISBN 9781492076636 / 1492076635
- Weight 1.55 lbs (0.70 kg)
- Dimensions 7.3 x 9 x 0.8 in (18.54 x 22.86 x 2.03 cm)
- Library of Congress subjects Organizational effectiveness, Organizational learning
- Library of Congress Catalog Number 2021304181
- Dewey Decimal Code 658.812
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