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Freedom from Command and Control: Rethinking Management for Lean Service
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Freedom from Command and Control: Rethinking Management for Lean Service Hardcover - 2005

by John Seddon

An adherent of the Toyota Production System, Seddon demonstrates that decision-making based on purpose-related measures can help managers reconnect with operations, see waste, and exploit opportunities for improvement.


From the publisher

"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.

Details

  • Title Freedom from Command and Control: Rethinking Management for Lean Service
  • Author John Seddon
  • Binding Hardcover
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher Productivity Press, New York
  • Date 2005-08-12
  • Features Bibliography, Index, Table of Contents
  • ISBN 9781563273278 / 1563273276
  • Weight 1.04 lbs (0.47 kg)
  • Dimensions 9.3 x 6.46 x 0.74 in (23.62 x 16.41 x 1.88 cm)
  • Library of Congress subjects Organizational effectiveness, Industrial management
  • Library of Congress Catalog Number 2005015339
  • Dewey Decimal Code 658.315
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Freedom from Command and Control: Rethinking Management for Lean Service

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Freedom from Command and Control: Rethinking Management for Lean Service

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