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The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It Hardcover - 2009
by Christine Pearson; Christine Porath
Why incivility at work is a biggerproblem than you suspect
In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold.
Whether it's a standoffish coworker or an arrogantboss, incivility at the office doesn't just affect themoods of a few employees; it hurts an entire company.
Consider these statistics: 12 percent of all employeessay they've left jobs because they were treatedbadly. Fortune 1000 executives spend roughly sevenweeks per year resolving employee conflicts. And anastonishing 95 percent of Americans say they've experiencedrudeness at work.
Christine Pearson and Christine Porath examinethe devastating toll that bad behavior can have onotherwise well-functioning companies. Combiningtheir own scientific research with stories from fields asdiverse as criminology, education, and psychology, theyshow how to spot the roots of incivility, rip them out,and create a culture of respect. They urge managers tostop making excuses, set a zero-tolerance policy, andlead by example.
Bestsellers like The No Asshole Rule and The Powerof Nice have shown the hunger for more civility atwork; now The Cost of Bad Behavior shows exactlywhat to do about it.
Summary
In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold.
Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company.
Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work.
Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example.
Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.
From the publisher
Details
- Title The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It
- Author Christine Pearson; Christine Porath
- Binding Hardcover
- Edition First Edition
- Pages 224
- Volumes 1
- Language ENG
- Publisher Portfolio, New York, New York, U.S.A.
- Date 2009-07-09
- ISBN 9781591842613 / 1591842611
- Weight 0.95 lbs (0.43 kg)
- Dimensions 9 x 6 x 1 in (22.86 x 15.24 x 2.54 cm)
- Ages 18 to UP years
- Grade levels 13 - UP
- Library of Congress subjects Business etiquette, Interpersonal relations
- Library of Congress Catalog Number 2008054662
- Dewey Decimal Code 658.314
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The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do About It
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