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Listening to the Customer
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Listening to the Customer Paperback - 2011 - 1st Edition

by Peter Hernon; Joseph R. Matthews

Details

  • Title Listening to the Customer
  • Author Peter Hernon; Joseph R. Matthews
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Pages 216
  • Volumes 1
  • Language ENG
  • Publisher Libraries Unlimited
  • Date 2011-05-23
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index, Table of Contents
  • ISBN 9781598847994 / 1598847996
  • Weight 1 lbs (0.45 kg)
  • Dimensions 9.9 x 6.9 x 0.6 in (25.15 x 17.53 x 1.52 cm)
  • Library of Congress subjects Consumer satisfaction - Evaluation, Customer services - Evaluation
  • Library of Congress Catalog Number 2011002763
  • Dewey Decimal Code 025.109

Media reviews

Citations

  • Reference and Research Bk News, 08/01/2011, Page 301

About the author

Peter Hernon is professor of library and information science at Simmons College, Boston, MA.

Joseph R. Matthews is a consultant who has assisted numerous academic, public, and special libraries in a wide variety of projects.

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Listening to the Customer
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by Peter Hernon

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Listening to the Customer
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Listening to the Customer
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Listening to the Customer

by Joseph R. Matthews Peter Hernon

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