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Built to Serve: How to Drive the Bottom Line with People-First Practices
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Built to Serve: How to Drive the Bottom Line with People-First Practices Hardcover - 2007 - 1st Edition

by Dan J. Sanders; Stephen Covey; Ken Blanchard

Sanders shares the remarkable success story behind United Supermarkets--where employees are fully engaged with the companys mission to serve. He provides the tools and techniques an organization needs to tap into that employee passion to provide great customer service.

From the publisher

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.

Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.

The time is now. Sanders reveals how your people can adopt United's mission of "Ultimate Service, Superior Performance, Positive Impact." He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.

  • Treat your customers like partners
  • Create a people-centered culture in a numbers-focused world
  • Communicate your organization's vision
  • Focus on strengths, not weaknesses
  • Tie performance to the success of your mission
  • Reduce your employee turnover
  • Build communities connected by an emotional bond
  • Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place

When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

From the rear cover

When You Empower People You Get Powerful Results

"[This book] inspires your spirit...The United Supermarkets model, taught in a most excellent and successful way."-Stephen R. Covey

"Built to Serve calls for a profound shift in the philosophy and practice of business. We can all learn a great deal from Dan's leadership and United's legacy."-from the Afterword by Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level

"Success in business requires a dedication to certain basic principles, not the least of which is realizing a company's best asset is its people. Dan Sanders has done a remarkable job of illustrating how this philosophy, when applied consistently, can improve the health of any business."-Kenneth Cooper, M.D., Cooper Aerobics Center

"Leaders will profit from the groundbreaking principles advocated in this book."-Claude Dollins, Chairman, The Center for Corporate Culture

Details

  • Title Built to Serve: How to Drive the Bottom Line with People-First Practices
  • Author Dan J. Sanders; Stephen Covey; Ken Blanchard
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Pages 200
  • Volumes 1
  • Language ENG
  • Publisher McGraw-Hill Companies, New York
  • Date 2007-09-17
  • Illustrated Yes
  • Features Dust Cover, Illustrated, Index, Price on Product - Canadian, Table of Contents
  • ISBN 9780071497923 / 0071497927
  • Weight 0.9 lbs (0.41 kg)
  • Dimensions 8.3 x 5.3 x 0.97 in (21.08 x 13.46 x 2.46 cm)
  • Library of Congress subjects Success in business, Corporate culture
  • Library of Congress Catalog Number 2009278465
  • Dewey Decimal Code 658

About the author

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

www.danjsanders.com

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