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Quality: From Customer Needs to Customer Satisfaction
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Quality: From Customer Needs to Customer Satisfaction Hardcover - 1994

by Bo Bergman


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  • Title Quality: From Customer Needs to Customer Satisfaction
  • Author Bo Bergman
  • Binding Hardcover
  • Edition 1st
  • Pages 478
  • Volumes 1
  • Language ENG
  • Publisher McGraw-Hill Companies
  • Date October 1994
  • ISBN 9780077090166 / 0077090160
  • Library of Congress subjects Customer services - Quality control, Consumer satisfaction
  • Library of Congress Catalog Number 94007346
  • Dewey Decimal Code 658.812
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Quality : From Customer Needs to Customer Satisfaction
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Quality : From Customer Needs to Customer Satisfaction

by Bengt Klefsj?; Bo Bergman

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McGraw-Hill Companies, The, 1994. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Quality: From Customer Needs to Customer Satisfaction
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Quality: From Customer Needs to Customer Satisfaction

by Bergman, Bo

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ISBN 10 / ISBN 13
9780077090166 / 0077090160
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paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Quality: From Customer Needs to Customer Satisfaction
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Quality: From Customer Needs to Customer Satisfaction

by Bergman, Bo; Klefsjo, Bengt

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ISBN 10 / ISBN 13
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McGraw-Hill College, 1994. paperback. Very Good. 5x1x8. Very good paperback copy (NOT ex-library). Spine is uncreased, binding tight and sturdy; previous owner's stamp on first page, otherwise text also very good. Very minor wear to foot of spine, but looks great overall. Ships same or next business day from Dinkytown in Minneapolis, Minnesota. Due to the size/weight of this book extra charges may apply for international shipping.
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QUALITY: FROM CUSTOMER NEEDS TO CUSTOMER SATISFACTION
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QUALITY: FROM CUSTOMER NEEDS TO CUSTOMER SATISFACTION

by BERGMANKLEFSJO,

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MGH, 1994. 1st. Paperback. New/New.
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Quality

by Bengt Klefsjo Bo Bergman

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The McGraw-Hill Company , pp. 478 Index 1st Edition . Papeback. Used.
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Quality: From Customer Needs to Customer Satisfaction
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Quality: From Customer Needs to Customer Satisfaction

by Bergman, Bo; Klefsjo, Bengt

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Paperback
ISBN 10 / ISBN 13
9780077090166 / 0077090160
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McGraw-Hill College. Paperback. New. New. In shrink wrap. Looks like an interesting title!
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