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The DNA of Customer Experience: How Emotions Drive Value
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The DNA of Customer Experience: How Emotions Drive Value Hardcover - 2007

by C. Shaw


Details

  • Title The DNA of Customer Experience: How Emotions Drive Value
  • Author C. Shaw
  • Binding Hardcover
  • Edition First Edition
  • Pages 186
  • Volumes 1
  • Language ENG
  • Publisher Palgrave MacMillan, New York
  • Date 2007-05-10
  • Illustrated Yes
  • Features Dust Cover, Illustrated, Index, Table of Contents
  • ISBN 9780230500006 / 0230500005
  • Weight 0.99 lbs (0.45 kg)
  • Dimensions 9.24 x 6.53 x 0.63 in (23.47 x 16.59 x 1.60 cm)
  • Dewey Decimal Code 658.812

About the author

COLIN SHAW is author of two best selling books 'Building Great Customer Experiences'and 'Revolutionise your Customer Experience. He is the Founder and CEO of Beyond Philosophy, the worlds leading thought leader in the Customer Experience. They provide Strategic Guidance, Market Research and Education services from their offices in London, England and Atlanta, USA. Beyond Philosophy(TM) boasts a number of the worlds largest organisations as clients including Microsoft, T-Mobile, FedEx, IBM and Her Majesty's Cabinet office to name a few.

Due to his expertise Colin has appeared many times on CNN, BBC TV, Sky News & various Radio stations. He has also appeared in most of the National Press in the UK and many other trade publications. He is a sought-after and accomplished speaker, delivering key note speeches around the globe, and is a member of both the International Federation for Professional Speakers and the UK Professional Speakers Association.
www.beyondphilosophy.com

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The DNA of Customer Experience: How Emotions Drive Value

The DNA of Customer Experience: How Emotions Drive Value

by Shaw, C.

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  • Hardcover
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Hardcover
ISBN 10 / ISBN 13
9780230500006 / 0230500005
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The DNA of Customer Experience: How Emotions Drive Value
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The DNA of Customer Experience: How Emotions Drive Value

by Shaw, Colin

  • Used
  • Hardcover
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Hardcover
ISBN 10 / ISBN 13
9780230500006 / 0230500005
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Palgrave Macmillan. Hardcover. Used; Good. Simply Brit – welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there’s something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. 05/10/2007
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The DNA of Customer Experience: How Emotions Drive Value
Stock Photo: Cover May Be Different

The DNA of Customer Experience: How Emotions Drive Value

by Shaw, Colin

  • Used
  • Hardcover
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Used; Very Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780230500006 / 0230500005
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Milton Keynes , Buckinghamshire, United Kingdom
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This seller has earned a 5 of 5 Stars rating from Biblio customers.
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Palgrave Macmillan. Hardcover. Used; Very Good. Simply Brit – welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there’s something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. 05/10/2007
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SGD 6.00
SGD 18.95 shipping to USA
The DNA of Customer Experience : How Emotions Drive Value
Stock Photo: Cover May Be Different

The DNA of Customer Experience : How Emotions Drive Value

by Shaw, Colin

  • Used
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Used - Very Good
ISBN 10 / ISBN 13
9780230500006 / 0230500005
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The DNA of Customer Experience: How EmotionsDrive Value
Stock Photo: Cover May Be Different

The DNA of Customer Experience: How EmotionsDrive Value

by C. Shaw

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  • Hardcover
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ISBN 10 / ISBN 13
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The DNA of Customer Experience: How Emotions Drive Value
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The DNA of Customer Experience: How Emotions Drive Value

by Shaw, C.

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2007
ISBN 10 / ISBN 13
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The DNA of Customer Experience: How Emotions Drive Value

The DNA of Customer Experience: How Emotions Drive Value

by Shaw, C.

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  • Hardcover
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Used - Very Good
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Hardcover
ISBN 10 / ISBN 13
9780230500006 / 0230500005
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The DNA of Customer Experience: How Emotions Drive Value

The DNA of Customer Experience: How Emotions Drive Value

by Shaw, C.

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  • Hardcover
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ISBN 10 / ISBN 13
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The DNA of Customer Experience : How Emotions Drive Value
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The DNA of Customer Experience : How Emotions Drive Value

by Shaw, Colin

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ISBN 10 / ISBN 13
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The DNA of Customer Experience: How Emotions Drive Value
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The DNA of Customer Experience: How Emotions Drive Value

by Colin Shaw

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ISBN 10 / ISBN 13
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