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Measuring Business Excellence
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Measuring Business Excellence Hardcover - 2001

by Gopal K. Kanji


From the publisher

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

First line

Every sound organization strives for Business Excellence (BE) and thereby company, customer and employee satisfaction.

Details

  • Title Measuring Business Excellence
  • Author Gopal K. Kanji
  • Binding Hardcover
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher Routledge
  • Date 2001-12-20
  • Features Bibliography, Index
  • ISBN 9780415258227 / 0415258227
  • Weight 1.13 lbs (0.51 kg)
  • Dimensions 8.9 x 6.82 x 0.77 in (22.61 x 17.32 x 1.96 cm)
  • Library of Congress subjects Industrial management - Evaluation, Total quality management - Evaluation
  • Library of Congress Catalog Number 2001041993
  • Dewey Decimal Code 658.401
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Measuring Business Excellence: 21 (Routledge Advances in Management and Business Studies)
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Measuring Business Excellence: 21 (Routledge Advances in Management and Business Studies)

by Kanji, Gopal K.

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Hardcover
ISBN 10 / ISBN 13
9780415258227 / 0415258227
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Routledge, 2001. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. With usual stamps and markings, In fair condition, suitable as a study copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:0415258227
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Measuring Business Excellence (Volume 21)
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Measuring Business Excellence (Volume 21)

by Kanji, Gopal K.

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Hardcover
ISBN 10 / ISBN 13
9780415258227 / 0415258227
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Routledge, 2002. Volume 21. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780415258227
Item Price
SGD 41.46
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Measuring Business Excellence (Routledge Advances in Management and Business Studies)

Measuring Business Excellence (Routledge Advances in Management and Business Studies)

by Kanji, Gopal K.

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  • Hardcover
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Hardcover
ISBN 10 / ISBN 13
9780415258227 / 0415258227
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New York: Routledge, 2002. Hardcover. Very good. Hardcover. 9 1/2" X 6 1/4". xv, 240pp. Mild shelf wear to covers, corners, and edges of paper over boards. Pages are clean and unmarked. Binding is sound. ABOUT THIS BOOK: Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.(Publisher).
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Measuring Business Excellence

Measuring Business Excellence

by Gopal K. Kanji

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Hard Cover. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; The Measuring Business Excellence.
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Measuring Business Excellence
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Measuring Business Excellence

by Kanji, Gopal K. (Author)

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Brunner-Routledge, 2002. Hardcover. New. 1st edition. 240 pages. 9.25x6.25x0.75 inches.
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Measuring Business Excellence (Routledge Advances in Management and Business Studies)
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Measuring Business Excellence (Routledge Advances in Management and Business Studies)

by Kanji, Gopal K

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Hardcover
ISBN 10 / ISBN 13
9780415258227 / 0415258227
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