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Management of Service Businesses in Japan
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Management of Service Businesses in Japan Hardcover - 2012

by Noriyuki Imai (Editor); Yasuhiro Monden (Editor); Takami Matsuo (Editor)


From the jacket flap

Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. The book covers three fields: Part 1: Advanced Service Management in the Service industries (management of convenience store chain Seven-Eleven in Japan, the hotel industry, the sales finance business and auto sales business of Toyota, as well as the application of Toyota production system to life insurance company); Part 2: Advanced Service Management in the Public and Non-Profit Organizations (performance evaluation of local governments in Japan, BSC (balance scorecard) in local government hospitals in Japan, and cost and pricing policy of a telecommunications company); Part 3: General Concepts and Techniques Applied to the Service Management (Japanese-like "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry).

Details

  • Title Management of Service Businesses in Japan
  • Author Noriyuki Imai (Editor); Yasuhiro Monden (Editor); Takami Matsuo (Editor)
  • Binding Hardcover
  • Pages 208
  • Volumes 1
  • Language ENG
  • Publisher World Scientific Publishing Company
  • Date 2012-12-22
  • Illustrated Yes
  • Features Bibliography, Illustrated, Index, Table of Contents
  • ISBN 9789814374668 / 9814374660
  • Weight 0.95 lbs (0.43 kg)
  • Dimensions 8.9 x 6.2 x 0.8 in (22.61 x 15.75 x 2.03 cm)
  • Library of Congress Catalog Number 2012035819
  • Dewey Decimal Code 658.009
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Management of Service Businesses in Japan (Japanese Management and International Studies)
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Management of Service Businesses in Japan (Japanese Management and International Studies)

by Yasuhiro Monden

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Management Of Service Businesses In Japan

Management Of Service Businesses In Japan

by Yasuhiro Monden

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Hardback. New. Showcases the performance of non-manufacturing industries or service industries in contemporary Japan. This book covers three fields: Advanced Service Management in the Service industries; Advanced Service Management in the Public and Non-Profit Organizations; and, General Concepts and Techniques Applied to the Service Management.
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Management of Service Businesses in Japan
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Management of Service Businesses in Japan

by Monden, Yasuhiro (Editor)/ Imai, Noriyuki (Editor)/ Matsuo, Takami (Editor)

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World Scientific Pub Co Inc, 2012. Hardcover. New. 250 pages. 9.25x6.25x1.00 inches.
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Management of Service Businesses in Japan (Japanese Management and International Studies)
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Management of Service Businesses in Japan (Japanese Management and International Studies)

by Yasuhiro Monden

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