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Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock
by Selden, Larry; Geoffrey Colvin
- Used
- near fine
- Hardcover
- first
- Condition
- Near Fine/Near Fine
- ISBN 10
- 1591840074
- ISBN 13
- 9781591840077
- Seller
-
Piggott, Arkansas, United States
Payment Methods Accepted
About This Item
Portfolio, 2003. A stock image photo] is an accurate representation of the listed book's dust jacket design©. NON price-clipped dust jacket [$ 27.95] clean, crisp, colors bright, minimal edge wear. Complete number line at copyright page. Pages [243 including index] clean, unmarked, binding tight and square. White boards, clean, black spine, bright silver lettering, minor shelf wear at spine ends. Remainder copy. Media Mail, Priority & most international shipping include free tracking information. Every book listed is located in my smoke free and climate controlled shop. All are inspected by me and will have qualities and/or flaws described. . Stated First Edition, First Printing. Hard Cover. Near Fine/Near Fine. Remainder.
Synopsis
One of the oldest myths in business is that every customer is a valuable customer. Even in the age of high-tech data collection, many businesses don't realize that some of their customers are deeply unprofitable, and that simply doing business with them is costing them money. In many places, it's typical that the top 20 percent of customers are generating almost all the profit while the bottom 20 percent are actually destroying value. Managers are missing tremendous opportunities if they are not aware which of their customers are truly profitable and which are not. According to Larry Selden and Geoff Colvin, there is a way to fix this problem: manage your business not as a collection of products and services but as a customer portfolio. Selden and Colvin show readers how to analyze customer data to understand how you can get the most out of your most critical customer segments. The authors reveal how some companies (such as Best Buy and Fidelity Investments) have already moved in this direction, and what customer-centric strategies are likely to become widespread in the coming years. For corporate leaders, middle managers, or small business owners, this book offers a breakthrough plan to delight their best customers and drive shareowner value.
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Details
- Bookseller
- Inga's Original Choices
(US)
- Bookseller's Inventory #
- 008761
- Title
- Angel Customers and Demon Customers: Discover Which is Which and Turbo-Charge Your Stock
- Author
- Selden, Larry; Geoffrey Colvin
- Format/Binding
- Hardcover
- Book Condition
- Used - Near Fine
- Jacket Condition
- Near Fine
- Edition
- Stated First Edition, First Printing
- ISBN 10
- 1591840074
- ISBN 13
- 9781591840077
- Publisher
- Portfolio
- Place of Publication
- New York, Ny, U.s.a.
- Date Published
- 2003
- Keywords
- Business & Economics, Consumer Behavior, Marketing, General, Motivational, Sales & Selling
- Bookseller catalogs
- How To; Business & Economics;
Terms of Sale
Inga's Original Choices
Domestic and International priority rates are based on books up to 4 lbs which will fit into a "Flat Rate" envelope. We will contact you with quotes for heavier books or multiple book orders. I endeavour to describe all items correctly but if you find a mistake or omission in the description I will gladly accept a return and I will refund the cost of the book. The item[s] need to be returned within 3 days of receipt and need to be received in the same condition as they were sent. I would prefer it if you could take a minute to contact me to resolve any issues before a return is arranged, possibly making a return unnecessary.
About the Seller
Inga's Original Choices
Biblio member since 2005
Piggott, Arkansas
About Inga's Original Choices
VITA SINE LIBRIS MORS EST! Hello to all bibliophiles and bibliomaniacs from a bibliopole with a bibliotheca where an abundance of quality tries to make up for lack of quantity - if compared with that of Amazon :)!
Literature is an art and that is why I have incorporated a bookstore into my main business, custom framing. While I thoroughly enjoy this business, my first love always was and always will be books.
Some recent feedback:
1. "You are the champion of perfect book-mailers! How wonderfully you protected the book by bubble wrap and you reinforced the envelope so well with tape. The book is in pristine condition. Thank you so much for doing such a beautiful job".
2." Just received my copy of "Brighty of the Grand Canyon". Just as described (perfect really) and your processing time is totally amazing. Thank you for such a wonderful job. I am impressed and will gladly do business with you again as need and money allow".
3." Just a note to say the book arrived several days ago, which is really quick.
My customer is delighted with it". 4. I recently purchase a first edition book from you (Herbs and Apples), and I just want to thank you for your prompt service, careful packaging and reasonable price. Also, your description of the book was detailed and accurate, so the book is as I expected.
Thank you for visiting my virtual store. If you're in the neighborhood - You All Come - as they say around here!
Inga
Literature is an art and that is why I have incorporated a bookstore into my main business, custom framing. While I thoroughly enjoy this business, my first love always was and always will be books.
Some recent feedback:
1. "You are the champion of perfect book-mailers! How wonderfully you protected the book by bubble wrap and you reinforced the envelope so well with tape. The book is in pristine condition. Thank you so much for doing such a beautiful job".
2." Just received my copy of "Brighty of the Grand Canyon". Just as described (perfect really) and your processing time is totally amazing. Thank you for such a wonderful job. I am impressed and will gladly do business with you again as need and money allow".
3." Just a note to say the book arrived several days ago, which is really quick.
My customer is delighted with it". 4. I recently purchase a first edition book from you (Herbs and Apples), and I just want to thank you for your prompt service, careful packaging and reasonable price. Also, your description of the book was detailed and accurate, so the book is as I expected.
Thank you for visiting my virtual store. If you're in the neighborhood - You All Come - as they say around here!
Inga
Glossary
Some terminology that may be used in this description includes:
- First Edition
- In book collecting, the first edition is the earliest published form of a book. A book may have more than one first edition in...
- Spine
- The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....
- Fine
- A book in fine condition exhibits no flaws. A fine condition book closely approaches As New condition, but may lack the...
- Crisp
- A term often used to indicate a book's new-like condition. Indicates that the hinges are not loosened. A book described as crisp...
- Remainder
- Book(s) which are sold at a very deep discount to alleviate publisher overstock. Often, though not always, they have a remainder...
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
- Copyright page
- The page in a book that describes the lineage of that book, typically including the book's author, publisher, date of...
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
- Number Line
- A series of numbers appearing on the copyright page of a book, where the lowest number generally indicates the printing of that...
- Shelf Wear
- Shelf wear (shelfwear) describes damage caused over time to a book by placing and removing a book from a shelf. This damage is...
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