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Difficult Conversations : How to Discuss What Matters Most

Difficult Conversations : How to Discuss What Matters Most

Difficult Conversations : How to Discuss What Matters Most

Difficult Conversations : How to Discuss What Matters Most

by Sheila Heen; Douglas Stone; Bruce Patton

  • Used
  • good
  • Paperback
Condition
Good
ISBN 10
014028852X
ISBN 13
9780140288520
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About This Item

Penguin Publishing Group, 2000. Paperback. Good. Disclaimer:Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Synopsis

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving

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Details

Bookseller
ThriftBooks US (US)
Bookseller's Inventory #
G014028852XI3N10
Title
Difficult Conversations : How to Discuss What Matters Most
Author
Sheila Heen; Douglas Stone; Bruce Patton
Format/Binding
Paperback
Book Condition
Used - Good
Quantity Available
4
ISBN 10
014028852X
ISBN 13
9780140288520
Publisher
Penguin Publishing Group
Place of Publication
E Rutherford, New Jersey, U.s.a.
Date Published
2000

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Glossary

Some terminology that may be used in this description includes:

Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
Spine
The outer portion of a book which covers the actual binding. The spine usually faces outward when a book is placed on a shelf....

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