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Keeping the Edge: Giving Customers the Service They Demand
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Keeping the Edge: Giving Customers the Service They Demand Unknown - 1995

by Schaaf, Dick


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  • Title Keeping the Edge: Giving Customers the Service They Demand
  • Author Schaaf, Dick
  • Binding unknown
  • Edition First Edition
  • Language ENG
  • Publisher Dutton Adult, New York, New York, U.S.A.
  • Date 1995-10
  • ISBN 9780525937999
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Keeping the Edge : Giving Customers the Service They Demand
Stock Photo: Cover May Be Different

Keeping the Edge : Giving Customers the Service They Demand

by Schaaf, Dick

  • Used
Condition
Used - Good
ISBN 10 / ISBN 13
9780525937999 / 0525937994
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1
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Mishawaka, Indiana, United States
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Penguin Publishing Group. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
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SGD 15.01
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Keeping the Edge : Giving Customers the Service They Demand
Stock Photo: Cover May Be Different

Keeping the Edge : Giving Customers the Service They Demand

by Schaaf, Dick

  • Used
Condition
Used - Good
ISBN 10 / ISBN 13
9780525937999 / 0525937994
Quantity Available
1
Seller
Mishawaka, Indiana, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
SGD 15.91
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Description:
Penguin Publishing Group. Used - Good. Used book that is in clean, average condition without any missing pages.
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SGD 15.91
FREE shipping to USA
Keeping the Edge: Giving Customers the Service They Demand
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Keeping the Edge: Giving Customers the Service They Demand

by Dick Schaaf

  • Used
  • Fine
  • Signed
  • first
Condition
Used - Fine
Edition
First
ISBN 10 / ISBN 13
9780525937999 / 0525937994
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1
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Saint Charles, Illinois, United States
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Description:
New York: Dutton, 1995. First. Fine/Fine. A fine copy with blue cloth spine on red paper boards and gilt titles on spine Signed by the author on a bookplate on the ffep No other marks or damage at all 358 pp.
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SGD 16.42
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Keeping the Edge   Giving Customers the Service They Demand
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Keeping the Edge Giving Customers the Service They Demand

by Dick Schaaf

  • Used
  • Fine
  • Hardcover
  • Signed
  • first
Condition
Used - Fine
Edition
1st Edition 1st Printing
Binding
Hardcover
ISBN 10 / ISBN 13
9780525937999 / 0525937994
Quantity Available
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Lancaster, Pennsylvania, United States
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Description:
New York: Dutton, 1995. 1st Edition 1st Printing. Hardcover. Fine/Near Fine. 8vo - over 7¾ - 9¾" tall. First printing. Author inscribed on first free end paper. Dick Schaaf's Executive Summary letter included. Gilt lettering on red & blue covers in a black & red dust jacket. 8vo, 358pp. The dust jacket has a crease at the lower back corner.
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Keeping the Edge: Giving Customers the Service They Demand
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Keeping the Edge: Giving Customers the Service They Demand

by Dick Schaaf; Foreword-Karl Albrecht

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  • good
  • Hardcover
Condition
Used - Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780525937999 / 0525937994
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HOUSTON, Texas, United States
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Dutton Adult, 1995-10-01. Hardcover. Good.
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SGD 18.76
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Keeping the Edge: Giving Customers the Service They Demand
Stock Photo: Cover May Be Different

Keeping the Edge: Giving Customers the Service They Demand

by Dick Schaaf, Karl Albrecht (Foreword)

  • Used
  • Hardcover
Condition
Used:Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780525937999 / 0525937994
Quantity Available
1
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HOUSTON, Texas, United States
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This seller has earned a 4 of 5 Stars rating from Biblio customers.
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Description:
Dutton Adult, 1995-10-01. Hardcover. Used:Good.
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SGD 32.09
FREE shipping to USA
Keeping the Edge : Giving Customers the Service They Demand
Stock Photo: Cover May Be Different

Keeping the Edge : Giving Customers the Service They Demand

by Schaaf, Dick

  • Used
  • Hardcover
Condition
Used: Very Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780525937999 / 0525937994
Quantity Available
1
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Binghamton, New York, United States
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Description:
Penguin Putnam Inc, 1995. Hardcover with. Used: Very Good. Prompt shipment, with tracking. we ship in CLEAN SECURE NEW boxes EntrepreneurshipDescriptionDick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business - and all have had to learn valuable lessons in the nineties in order to keep, refine, even reinvent their edges in increasingly competitive markets.Schaaf does not soften the blows when he looks at what developed in some of America's best companies - and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering. . . and now right back to a… Read More
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SGD 43.96
SGD 9.62 shipping to USA