Mass Customization: Politics and Influence in Organizations Hardcover - 1992
by B. Joseph Pine; Joseph B. Pine
New ways of managing, together with new technology, make possible the seeming paradox of providing each customer with the "tailor-made" benefits of the pre-industrial craft system at the low costs of modern mass production. Pine explains mass customization in its historical context and reveals when and how managers can make the transition to mass customization.
First line
THERE once was an economic power that dominated the world's industrial production.
From the rear cover
The mass production of standardized goods was the source of America's economic strength for generations. But in today's turbulent business environment mass production no longer works; in fact, it has become a major cause of the nation's declining competitiveness. As Joseph Pine makes clear, the most innovative companies are rapidly embracing a new paradigm of management - mass customization - that allows them the freedom to create greater variety and individuality in their products and services at desirable prices. New ways of managing, together with new technology, enable savvy businesses to provide each customer with the attractive "tailor-made" benefits of the pre-industrial craft system at the low costs of modern mass production. Companies that have discovered and successfully implemented mass customization are swiftly outpacing their competitors in gaining new customers and achieving higher margins. Among the firms that are leading their industries to this new frontier are McGraw-Hill, which can deliver custom-made classroom textbooks in quantities under 100 copies; Motorola, which can manufacture any one of 29 million variations of pagers within twenty minutes after receipt of order; and TWA Getaway Vacations, which offers custom-designed tours at the same price that others charge for standardized group tour packages. Pine explains mass customization in its historical context. He reviews the history of production in America, demonstrates why mass production cannot work in industries experiencing upheaval, and outlines how new forms of competition have led to greater variety and customization. Based upon academic and field research, his work is a thoughtful analysis and commentaryon when and how managers in both service and manufacturing industries can make the crucial transition to mass customization. He details the strategies, methods, and organizational transformations required to develop, produce, market, and deliver individually customized goods and services, and he shows managers how to analyze their own industries to determine if they should shift to mass customization. The term "mass customization" was coined by Stan Davis in his 1987 book, Future Perfect. Joseph Pine has documented its place in the continuum of industrial development and mapped out the management implications for firms that decide to adopt it.
Details
- Title Mass Customization: Politics and Influence in Organizations
- Author B. Joseph Pine; Joseph B. Pine
- Binding Hardcover
- Edition Reprint
- Pages 333
- Volumes 1
- Language ENG
- Publisher Harvard Business Review Press, Boston
- Date November 1992
- ISBN 9780875843728 / 0875843727
- Weight 1.3 lbs (0.59 kg)
- Dimensions 9.51 x 6.42 x 1.55 in (24.16 x 16.31 x 3.94 cm)
- Library of Congress subjects Competition, Technological innovations - Management
- Library of Congress Catalog Number 92017506
- Dewey Decimal Code 658.575
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