Improving Performance Hardcover - 2012
by Geary A. Rummler; Alan P. Brache
From the rear cover
With more than 150,000 units of two prior editions sold worldwide, Improving Performance: How to Manage the White Space on the Organization Chart is recognized as the book that launched the Process Improvement revolution. This seminal work by the cofounders of the Rummler-Brache Group emphasizes that the greatest opportunities for performance improvement often lie in the functional interfaces--those points at which the baton is being passed from one department to another.
Through case studies and examples, Improving Performance shows how the Rummler-Brache approach can:
- Resolve nagging white space issues Forge a stronger link between strategy and process redesign
- Install a measurement system that provides a foundation for continuous improvement and growth Overcome the common pitfalls in process redesign efforts
- Implement the significant changes that result from process improvement projects Develop a customer-focused, participative, accountability-based culture
With multiple charts, checklists, and new hands-on tools, the third edition of Improving Performance will enable you to better understand your organization and bring about top-to-bottom productivity gains.
Details
- Title Improving Performance
- Author Geary A. Rummler; Alan P. Brache
- Binding Hardcover
- Edition 3 Updated
- Pages 288
- Volumes 1
- Language ENG
- Publisher Jossey-Bass
- Date 2012-12-11
- Features Dust Cover, Index, Table of Contents, Textbook
- ISBN 9781118143704 / 1118143701
- Weight 1.5 lbs (0.68 kg)
- Dimensions 10.1 x 7 x 1.3 in (25.65 x 17.78 x 3.30 cm)
- Library of Congress subjects Organizational effectiveness, Performance
- Library of Congress Catalog Number 2012030713
- Dewey Decimal Code 658.402
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